Angry about Wednesday’s Verizon outage? To make up for it, the carrier plans on issuing a $20 credit to affected customers.

"Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves," Verizon said in a statement. "To help provide some relief to those affected, we are giving customers a $20 account credit that can be easily redeemed by logging into the My Verizon app to accept.”

The $20 is supposed to cover “multiple days of service,” according to Verizon; the outage itself lasted for about 10 hours. For perspective, AT&T offered a $5 credit for a February 2024 outage that lasted for at least 12 hours.

“You will receive a text message when the credit is available,” Verizon added. “This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us.”

The $20 credit, which can be applied to a customer’s monthly bill, may placate some. But we’ve seen some affected subscribers demand more, citing the outage’s severity and the high costs of Verizon’s cellular plans. Some users are already slamming the company, arguing the credits should be automatically applied, rather than requiring the customer to redeem them. “They know a huge percent of customers won’t do this and it will save them a lot,” tweeted one user.

Verizon added that the $20 credit is per customer, not per line. So far, no PCMag staffers on Verizon have received the credit yet.

Although Verizon resolved the outage last night, the cause remains unclear. The incident began at around noon EST, causing numerous subscribers to lose cellular access, preventing them from making phone calls, texting, or using mobile data.

Many reported that it caused major disruptions at their jobs. “??Losing a full day of business $20 (credit) is insulting and degrading. As if that somehow makes up for not being able to operate at all,” tweeted one user who’s preparing to leave Verizon for T-Mobile.

In the meantime, for Verizon customers still experiencing connection problems, the carrier says: “Please restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network.”

By: DocMemory
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