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Tuesday, July 29, 2014

CST Online Ordering and Return Terms and Conditions

SECURE SERVER
The secure server is running with state of the art 128 bit Secure Socket Layer (SSL) encryption. Customer information is protected at all times - from shopping cart to checkout. All personal information you provide when purchasing online is encrypted.

SECURE VS. NON-SECURE
You can distinguish a secure page from a non-secure one by looking at the golden lock in the lower right hand corner of your browser if you are using Internet Explorer or in the upper right hand part of the toolbar in Netscape. Both of these icons denote that you are on a secure server. Additionally, URLs on secure servers begin with "https://" instead of the non-secure "http://".

FAX ORDERS
To place an order by fax, fax us at (972)-241-2661

CUSTOMER SERVICE / ORDER INFORMATION
If you need to check on the status of an existing order, send an e-mail to cst[at]simmtester.com**. If you do not have e-mail, you may call us between 8:30 AM-5:30 PM Central Standard Time M-F.

DOMESTIC ORDERS
We accept American Express, VISA, and MasterCard for orders in the US only.

INTERNATIONAL ORDERS (outside the US)
We accept bank wire transfer only. No credit card orders. If you wish to prepay by wire transfer, send us an e-mail (cst[at]simmtester.com**) with your shipping information and the item you wish to purchase. We will fax you a performa invoice with the total cost including shipping which you need to prepay, plus instructions on where to send or how to execute wire transfer.

SALES TAX
There is no sales tax applied for out of Texas Customer. TX state residents (8.25%).

SHIPPING
Our policy is to process all orders promptly. Actual shipping time is contigent upon availability of merchandise and credit verification. Most orders are shipped within 5 business days of receiving the order. Delivery times vary depending on your shipping location. In the event of delays, we will attempt to contact you by phone or mail.

SHIPPING COSTS
Exact shipping costs for your order are calculated and will appear on your order form when you order online.

RETURNS / RMAs
Each product is fully guaranteed by CST Inc. Complete warranty is included with each product. Warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, if you are not satisfied with your purchase, you may return it for an exchange or refund (within 25 days, subject to a RMA # from us. Note: shipping and handling charges excluded).

To return an item, first obtain a RMA # by sending us an email at cst[at]simmtester.com** with your name, item, and order # if you know it or you can obtain a RMA# by phone by calling (972)-241-2662 x 12. We will issue an RMA # and the address to send returns. Mark the RMA # clearly on the outside of the shipping box.

Returns after 30 days are subject to a restocking fee, depending on the condition of the goods and the packaging material.

Ship all RMAs to :

CST Inc
2336 Lu Field Road
Dallas, TX 75229 USA
Attn : RMA #__________

(attach a brief description of fault with the RMA return.)

** Replace [at] with @ sign

CST Inc. Memory Tester DDR Tester
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